Returns & Refunds Policy

1. General Return & Exchange Eligibility

Customers can submit valid return or exchange requests within 14 calendar days after receiving the purchased goods.

All returned items must remain in their original condition, with complete and undamaged packaging, tags, and accessories.

Products must show no signs of wear, tear, stains, artificial damage, or unauthorized use/modification.

Requests submitted beyond the specified time frame will be automatically declined without further processing.

2. Return & Exchange Application Process

Submit a formal return/exchange request via our official email, including order number, product details, and reason for the request.

Our support team will review the application and provide a formal response within 3 working days.

Once approved, customers must return the items to the designated warehouse address within 7 calendar days.

Returned parcels without prior approval will not be accepted or processed.

3. Refund Processing Rules & Exact Timeline

A full inspection of returned goods will be conducted immediately upon arrival at our warehouse.

Approved refunds will be processed and initiated within 7 working days after successful inspection.

Refunds will be issued to the original payment method used for the order, matching the actual amount paid.

Exact refund arrival times by payment method:

• PayPal: Funds typically appear in your PayPal balance within 24-48 hours after refund initiation

• Debit Card: Usually takes 3-5 working days to reflect in your bank account (up to 7 working days for some banks)

• Credit Card: Generally shows on your statement within 5-10 working days (may vary by card issuer, up to 30 days in exceptional cases)

• Bank Transfer: Processing time is 3-5 working days from the date of refund approval

Processing times are subject to banking institutions’ operational schedules and may be affected by weekends and public holidays.

4. Shipping & Return Fee Regulation

All standard delivery services for regular orders are provided free of charge across the UK.

The first return or exchange request for each order is eligible for free return shipping, with no additional logistics cost to the customer.

Shipping fees for subsequent returns or exchanges will be determined and confirmed based on the specific situation, reason, and order details.

Return costs caused by product quality issues or delivery errors will be fully covered by our company.

5. Non-Returnable & Non-Exchangeable Items

Opened or used personal hygiene and health-related products are non-returnable for public health and safety reasons.

Items with clear man-made damage, scratches, alterations, or missing original components are excluded from our policy.

Customized or personalized products made to customer specifications cannot be returned or exchanged.

Discounted clearance items are final sales and not eligible for return or refund.

6. Order Cancellation Rules

Orders may be cancelled free of charge before the goods are dispatched from our warehouse.

Once the parcel has been shipped, order cancellation requests will be handled in accordance with the standard return procedure.

7. Policy Update & Modification

GLOBARKART LTD reserves the right to update or modify this policy based on business requirements and regulatory standards.

All revised terms will be published on this page and take effect immediately upon posting.

Customers are recommended to review the latest policy version within 30 days of any update.

8. Customer Support & Feedback

For all inquiries regarding returns, exchanges, or refunds, please contact our official support team.

We will respond to and resolve all valid consultations and disputes within the regulated time period.

Our team is committed to providing fair and professional solutions for all service-related issues.